| Total Tickets Closed |
| Tickets Closed |
2009 |
| HelpDesk Tickets Closed by Category |
| Account Access/Permissions |
113 |
| ADP |
20 |
| Angel |
23 |
| Apple iPhone |
6 |
| Blackberry |
41 |
| Colleague |
462 |
| Cumulus |
1 |
| Custom Applications |
12 |
| E-mail |
138 |
| File Restores |
3 |
| Handheld Devices |
4 |
| Hardware Issue |
35 |
| IT Infrastructure |
3 |
| MS Office |
63 |
| Net Community |
4 |
| Networking Issue |
57 |
| New Employee Setup |
9 |
| Outlook Web Access |
3 |
| Printing |
124 |
| Raisers Edge |
72 |
| Remote Access: Citrix/RAS/VPN |
4 |
| Request : Hardware |
171 |
| Request : Software |
55 |
| Resnet |
5 |
| Software Issue |
89 |
| Spam/Spyware/Virus |
10 |
| Uncategorized |
309 |
| User Training/Assistance |
146 |
| Web Advisor |
20 |
| Web/Intranet |
33 |
| Wireless |
7 |
| Total |
2009 |
| Tickets closed by Technician |
| Alejandro Almonte | 239 |
| Christopher Downes | 44 |
| David Gee | 59 |
| David Shultz | 47 |
| Eric Zhou | 37 |
| Gail Meis | 323 |
| Jason Nicholas | 205 |
| Jeremy Pinquist | 86 |
| Jonathan Soons | 43 |
| Timothy Goplerud | 93 |
| Vincent Chang | 461 |
| William Eddy | 462 |
| Total |
|
|
2009 |
|
