A. Identification Cards

ID cards with photographs are issued to all Juilliard employees through the Office of Facilities, Maintenance and Engineering. Faculty, staff and students must use their ID card to enter both the Juilliard and Rose buildings. Those who do not have their ID card with them cannot enter until the security officers have verified them using rosters that they maintain at the front desk.

B. Visitors

Visitors must be screened by the security officers before they are allowed to enter the building. If a guest is coming to visit a staff member, the staff member can pre-authorize, on the same day, his/her entry to the building, in the sign-in notebook at the security desk. If the visitor has been pre-authorized, the security officers will allow entry to that visitor after s/he has signed in. If there is no pre-authorization, the security officer will call the staff member to authorize entry.

C. Tuition Remission

All staff members are welcome to audit non-credit courses in the Evening Division free of charge, if the course they choose is not full. Staff members who have been at Juilliard for at least six months can enroll in Evening Division courses for credit, free of charge, also subject to space availability. For further information, contact the Evening Division at extension 273.

Children of full-time staff members who have been at Juilliard more than one year are eligible for full tuition remission in the College, Pre-College and Evening Divisions. All required fees must be paid.

D. Office Services

Office Services is responsible for mail services, Periodical and Standard bulk mailings, the photocopy center, purchasing, fax services and equipment leasing and maintenance.

The Mailroom, located in Room 234, is responsible for all incoming, outgoing and inter-office mail for faculty, students and staff. Mail deliveries and pickups are made three times daily to all administrative offices on the second floor at 10:30 a.m., 2:30 p.m. and 3:30 p.m. Mail is delivered and picked up on other floors as part of the 10:30 a.m. and 3:30 p.m. mail runs. Student mail is delivered daily to the student mailboxes located on the north wall of the Mailroom, opposite the Copy Center. Outgoing mail can be brought to the mailroom until 4:20 p.m. for delivery to the Post Office that day. To promote security, only authorized mailroom employees are permitted to enter the designated mailroom work area, and to handle the mail.

The Supply Room is located within the mailroom. Office supplies are available from 11:00 a.m. to 1:00 p.m. and 2:00 p.m. to 4:00 p.m. A requisition form must be submitted to receive supplies. A large inventory of the most commonly used supplies is stocked. Unusual or special order items and large quantities must be ordered in advance with Office Services. Supplies are for staff and office use only. The Photocopy Center is located in Room 237. Administrative staff, faculty and authorized students may use two copy machines: a Xerox DC 480 for medium volume jobs (up to 75 pages), and a Xerox DC 535 for small volume jobs (up to 20 pages). An access code is required. All jobs exceeding 75 pages must be submitted to the Copy Room operator with a completed Photocopy Request Form.

Requests to photocopy copyrighted material must be approved in advance by the Library with a PHOTOCOPY REQUEST: COPYRIGHT APPROVAL FORM. These forms are available in the Photocopy Center or in the Library. The copyright law of the United States (Title 17, United States Code) governs the making of photocopies or other reproductions of copyrighted materials. The School's equipment may not be used for unauthorized photocopying.

Personal copies may be made on either machine at a charge of $.20 per page, with a limit of 20 pages.

The Fax Machines are located in Room 238, next door to the Financial Aid Office window. Faxes are received 24 hours a day. All staff, faculty and students may receive faxes. Staff faxes are distributed with the regularly scheduled mail deliveries. Faculty faxes are sent to faculty mailboxes or forwarded by mail if there is no faculty box. Student faxes received between 9-5 are immediately placed in student mailboxes. Faxes received later are delivered the following workday. Faxes may be sent from 9:00 a.m. to 5:00 p.m. by staff and faculty. Students must have permission from the Dean to send a fax. Charges are posted in the Fax Room.

E. Bookstore

The Bookstore, located on the Plaza Level, sells academic texts needed for classes, plays, music, music books, pocket scores, all types of supplies, and Juilliard T-shirts and sweatshirts. A 10% discount is extended to staff members on all merchandise except textbooks. Staff members can also special order any music or books that are in print. For further information, please see the Bookstore Manager.

F. Library

The Lila Acheson Wallace Library is a comprehensive resource for the School’s performance and research needs. The collection includes more than 68,000 music performance and study scores; 20,000 books on music, dance, drama, and general academic subjects; 25,000 sound recordings (LPs, compact discs, reel-to-reel, cassette, and DAT tapes), and 1,200 videos. Included among the holdings are numerous rare printed editions, manuscripts and manuscript facsimiles, and scholarly editions of composers’ collected works.

The Arthur and Adele Schlesinger Media Center, which is located on the library mezzanine level, houses facilities for listening to LPs, compact discs, cassettes, DAT, and reel-to-reel tapes. CD recordings circulate to students, faculty and staff for a period of one week, with no renewals. LP recordings and tapes do not circulate. However, faculty members may request to borrow LPs or tapes for use in class preparation or in the classroom.

Faculty members and administrative staff must have their valid Juilliard ID card with them in order to borrow materials or to use the Media Center, and are permitted to borrow circulating scores and books for a semester. However, it is requested that materials be returned as soon as possible in order to make them available for circulation to others. Faculty members and staff are not charged fines for overdue materials but will be charged the price of a replacement copy in the case of lost or damaged items. Multiple copies of miniature scores and other materials may be requested by faculty members for use in the classroom.

The Juilliard School Archives is the official repository for the School’s administrative records and historical documents. Archival materials are housed in the Library and in Room 223. Staff members and faculty must set up appointments in advance to use archival documents. Research inquiries should be directed to extension 367 or 265.

G. Use of Practice Rooms

Practice rooms are for the use of Juilliard students. Staff members are not permitted to use practice rooms during the school year unless they are enrolled in an Evening Division course that requires access to a piano.

H. Health and Counseling Services

General health care and emergency first-aid, along with a variety of health and wellness services, are available for students in the Student Health and Counseling Services office, located on the 22 nd Floor of the Rose Building. A full-time Physician Assistant, Medical Assistant, and Administrative Director staff the office. In addition, the following consultants are available to students on site: Family Practitioner, Physical Therapist, Orthopedic Surgeon, Nutritionists, and Mental Health Practitioners. Students are encouraged to call the Student Health and Counseling Services for an appointment with any of these providers.

The mission of the Juilliard Counseling Service is to provide supportive psychotherapy to assist students in meeting their emotional, psychological, and mental health needs. Our services advance the academic and performance missions of the School by facilitating personal development, self-awareness, problem solving and communication. The Counseling Service carries out its mission through three essential roles and functions including counseling and psychotherapy, consultation, and outreach programming.

The Juilliard Counseling Service has a clinical director of counseling and five consulting psychotherapists who are all available to students on-site at various hours Monday through Saturday during the academic year. Appointments at therapists’ private offices may be granted upon special request. We also have a consulting psychiatrist to whom students who require medication are referred (free-of-charge). Counseling services are conducted in soundproofed counseling rooms or at the private offices of our therapists, and there is a counseling waiting area that is separate from the health clinic side. The Counseling Service has its own separate phone number (769-3918) that students may call to schedule an appointment or to speak with a therapist.

The Juilliard Counseling Service maintains the highest standards of confidentiality of all psychotherapy records and information. Psychotherapy records are kept in locked file cabinets in the Counseling Service therapy rooms, which are also locked. Access to psychotherapy records is limited to the therapists and psychiatrist who are members of the Counseling Service team. The Counseling Service has a written policy regarding the confidentiality of patient psychotherapy communications and records. This may be found in the Service’s “Policies and Notice of Information Practices,” a copy of which is available in the waiting area of the Health Services clinic, or upon request.

I. Administrative Referrals

The Administrative Referral is a formal administrative procedure developed to assist the Administration in reaching a particular decision or determining an appropriate course of action for a student whose behavior or personal circumstances may be interfering with her/his artistic and/or academic progress. Intended to be a preventive measure as well as a remedial one, the Administrative Referral consists of a required meeting with a qualified mental health professional. Consultations are arranged through the Vice President for Academic Affairs at extension 351.

J. Fitness Center

The Fitness Center, located on the 22 nd Floor of the Rose Building, is available to all faculty, staff, interns and students upon presentation of a valid Juilliard ID card to the security guard on the 11 th Floor. The Fitness Center is open 24 hours a day, seven days a week, during the academic year. Use of all strength training equipment (Cybex machines) and the treadmills is limited to the hours of 7:00 a.m. to Midnight. Staff members interested in using the Fitness Center must first complete a Fitness Center Registration Form in the Office of Residence Life on the 11 th Floor.

K. Cafeteria

The Juilliard/SAB cafeteria is located on the Plaza Level of the Rose Building. During the school year it is open to all Juilliard employees and their guests Monday through Friday from 7:30 a.m. to 7:30 p.m.; Saturday from 8:00 a.m. to 6:00 p.m.; and Sunday from 11:00 a.m. to 6:00 p.m. Hours during school vacations and during the summer will be posted at the entrance to the cafeteria. Please note that a valid Juilliard ID card is required to enter the cafeteria.

L. Pantry

The pantry, located in Room 244, includes a refrigerator and microwave, and a water cooler with both cold and hot water, for the use of administrative staff. It is open from approximately 8:00 a.m. to 7:00 p.m. and will be locked at night and on weekends.

M . Emergency Procedures

When a Fire Alarm sounds, it must be taken seriously. Specific instructions will be broadcast over the hallway PA system as soon as possible. However, assume the alarm is real and begin to evacuate unless the PA announcement informs otherwise. Staff members should know the location of the nearest stairway to their office since, in a real emergency, the elevators will not be operational. After exiting, proceed to the north plaza of Lincoln Center, by the reflecting pool adjacent to the Metropolitan Opera, and await further instructions.

If a Security Emergency arises during business hours (9:00 a.m. to 5:00 p.m.), please call the Office of Facilities, Maintenance and Engineering, extension 311, and a security guard will be sent to assist. At all other times the Security Desk may be reached directly by dialing extension 246 or 247.

If there is a Medical Emergency during regular business hours, call 911 immediately and then call the Health Office, extension 282. For on-site medical emergencies after business hours and on Saturday, Sunday and Holidays, call 911. When 911 is called, a dispatcher will ask for the company name, address to which the ambulance should respond (which is the front door with access from 65 th Street at the base of the Rose Building), the patient’s exact location (floor number and specific area), the general nature of the medical emergency, the caller’s name and the callback telephone number. It is important for the 911 dispatcher to be told the general nature of the patient’s illness or whether the patient has been injured (from a fall, in an assault, etc.), so that the paramedics can immediately bring the appropriate equipment and medical supplies from the ambulance to the patient as soon as they arrive on the scene.

In the event of a Snow Emergency, the following radio stations will announce any cancellation of classes: WCBS and WINS. There will also be a recording on the main Juilliard switchboard number.

N. Discounts at Lincoln Center

A 20% discount for Juilliard employees is available at all times at the Lincoln Center Performing Arts Shop, the Metropolitan Opera Shop, Avery Fisher Hall Gift Shop, the Gallery at Lincoln Center, and the Metropolitan Opera shop on Madison Avenue.

O. Restaurant Discounts

Juilliard employees receive a 10% discount for themselves and their guests at all times upon presentation of their ID card at the following:

• Old John’s Luncheonette, 148 West 67 th Street
• Balducci’s, 155A West 66 th Street